Medical Treatment Customer Reception Process

Phase 1: Needs Assessment & Plan Formulation

• Initial Consultation: Understanding the patient's specific symptoms and treatment needs.

• Medical Evaluation: Collecting medical records and conducting professional medical assessments.

• Plan Formulation: Developing a personalized treatment plan based on evaluation results.

• Expert Consultation: Arranging consultations with experts in relevant fields for confirmation.

Phase 2: Pre-departure Preparation

• Visa Guidance: Providing visa guidance for China based on the patient's nationality (tourist visas are suitable for most countries).

• Itinerary Arrangement: Confirming travel dates, arranging airport pickup and accommodation.

• Medical Preparation: Ensuring all hospital-side preparations are complete before treatment.

• Language Services: Arranging translators to ensure smooth communication.

Phase 3: Treatment in China

• Arrival & Pickup: Dedicated personnel and vehicle greeting at the airport (Beijing Capital or Sanya Phoenix).

• Accommodation: Arranging stay at the hospital or partner hotels.

• Treatment Implementation: Carrying out treatment according to the established plan.

• Post-operative Care: Providing professional nursing services (applicable to surgical patients).

Phase 4: Recovery & Return Journey

• Rehabilitation Guidance: Providing detailed recovery instructions and precautions.

• Follow-up Schedule: Setting follow-up dates and arranging subsequent tracking.

• Return Assistance: Helping with return travel arrangements.

• Remote Follow-up: Providing remote medical follow-up services.

Universal Service Guarantees

• Language Services: Multi-lingual translation to ensure barrier-free communication.

• Transportation: Airport transfers (Beijing/Sanya) and professional city travel services.

• Accommodation: Selection of high-quality partner hotels and convenient medical lodging near hospitals.

• Emergency Response: 24/7 service hotline and emergency medical support for safety.